If you’re about to graduate in 2025 and wondering where to start your career, the Capgemini Contact Support Group Recruitment 2025 is a solid first step. This opening under the Capgemini Exceller program offers a real chance for freshers to get hands-on experience in IT infrastructure support. Think of it as a front-row seat to how one of the world’s biggest IT companies actually runs its global systems.
Capgemini’s Contact Support Group (CSG) is the first team to step in when something goes wrong in IT operations. They handle incidents, troubleshoot technical issues, and make sure customers stay productive. It’s not just about fixing computers—it’s about problem-solving, people skills, and understanding how tech connects the world. If that sounds like your thing, this could be the perfect way to begin your career.
Capgemini Contact Support Group Recruitment 2025
| Organization | Capgemini |
|---|---|
| Post Name | Contact Support Group (CSG) – IT Enabler |
| Vacancies | Not disclosed |
| Eligibility | 2025 Graduates (Any 3-year Diploma or Graduation) |
| Location | Noida, India |
| CTC | ₹3.25 LPA (3 LPA + ₹25,000 incentive) |
| Last Date | 15 October 2025, 11:59 PM |
| Official Website | https://www.capgemini.com |
Key Highlights
- Program: Capgemini Exceller – Contact Support Group (CSG)
- Job Type: Full-time (Noida)
- Salary: ₹3.25 LPA (₹3 LPA + ₹25k bonus)
- Shifts: Rotational (24×7 global operations)
- Eligibility: 2025 graduates, especially female candidates
- Deadline: 15 October 2025
- Keywords: Capgemini jobs for freshers, Capgemini Exceller recruitment, IT support jobs 2025, fresher jobs Noida
Capgemini is known for creating inclusive opportunities. This drive encourages more female graduates to join the tech workforce, supporting diversity in IT. The role blends customer interaction with technology—great for anyone who enjoys solving problems and learning on the job.
Eligibility Criteria
To qualify for the Capgemini Contact Support Group Recruitment 2025, you need to meet a few straightforward conditions.
Educational Qualification:
- Completed a 3-year diploma or graduation in 2025.
- Preferred backgrounds: Computer Science, IT, or Electronics (though all streams can apply).
Other Requirements:
- Active DigiLocker account linked to Aadhar.
- Valid mobile number linked with Aadhar.
- Indian citizenship.
- Willingness to work in rotational shifts (including nights).
- Ready to relocate if required.
Desired Skills:
- Clear and confident English communication.
- Calm, empathetic approach when handling customers.
- Basic knowledge of computers and troubleshooting.
- Ability to adapt under pressure and collaborate effectively.
If you’ve ever been the “tech-fix” friend in your group, you’ll fit right in here. It’s a learning-heavy role that rewards patience, logic, and curiosity.
Job Responsibilities
The Contact Support Group is the heart of Capgemini’s Cloud & Infrastructure Services. You’ll be the first point of contact when clients face IT issues. Every day brings a new challenge—sometimes it’s a password reset, other times it’s coordinating with engineers across time zones to solve a network issue.
Here’s what you’ll handle:
- Provide customer service and technical support through calls, chat, and emails.
- Manage service tickets—log, track, and close them efficiently.
- Use analytics and ticket history to spot recurring issues and share insights.
- Work with global teams to maintain service quality.
- Troubleshoot connectivity, account, or access-related issues.
- Use Capgemini’s AI assistant CHIP to improve customer experience.
- Update and maintain internal knowledge databases.
It’s the kind of role where you’ll constantly learn by doing. Every issue teaches you something new about networks, systems, and people.
Important Dates
| Event | Date |
|---|---|
| Applications Open | Ongoing |
| Deadline | 15 October 2025 (11:59 PM) |
| Selection Rounds | October 2025 (Virtual) |
Selection Process
Capgemini’s hiring process is virtual and designed to test real-world skills rather than rote memorization. The steps are straightforward:
- Apply through the official Capgemini career portal.
- Shortlisting based on academic and eligibility criteria.
- Virtual assessment with aptitude and communication tasks.
- HR interview to evaluate confidence, clarity, and problem-solving mindset.
- Offer letter for selected candidates.
Remember: the process is competitive, so make sure your internet connection and setup are ready for the online tests.
How to Apply
Here’s what to do if you’re interested in the Capgemini Contact Support Group Recruitment 2025:
- Visit Capgemini Careers.
- Search for “CSG IT Enablers” or “Capgemini Exceller Noida.”
- Check all eligibility details carefully.
- Click Apply Now and register with your email ID.
- Fill out your personal and academic information accurately.
- Upload your resume and verify your details match your DigiLocker records.
- Submit and save the confirmation email.
Tip: Keep your resume concise and emphasize real experiences—like college tech projects, part-time work, or even volunteer roles that show teamwork and communication.
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Why It’s Worth Joining Capgemini
Capgemini offers more than just a paycheck—it’s a learning platform for freshers. The Contact Support Group role helps you understand IT from the ground up while building a professional foundation you can grow from.
Why this job matters:
- Structured Learning: Continuous training through Capgemini Exceller.
- Growth Potential: Transition to higher technical or management roles with experience.
- Global Exposure: Work with international clients and diverse teams.
- Diversity Focus: Strong initiatives for women in technology.
- Fair Pay: ₹3.25 LPA total package with added incentives.
- Positive Work Culture: Collaborative teams that value learning and balance.
A lot of freshers say their first job defines how they approach their entire career. This one gives you a strong start.
Conclusion
The Capgemini Contact Support Group Recruitment 2025 is more than an entry-level job—it’s a gateway to a global career in technology and customer success. If you’re a 2025 graduate ready to take on new challenges, this is your cue.
Submit your application before 15 October 2025 (11:59 PM) and make your move toward joining one of India’s most respected IT employers. Stay curious, stay prepared, and take that first confident step toward a career that grows with you.